Refund and Return Policy
Returns are accepted only within 15 days of delivery. To be eligible for a return, the item must be new, unused, uninstalled, not attempted to be installed, complete, and in the same condition it was received, including original packaging, hardware, instructions, and accessories.
All returns must be approved by KLEENMOTO before being shipped back. To request a return, contact us at kleenmoto@gmail.com with your order number and reason for return. Items sent back without prior approval will not be accepted.
Restocking Fees
Approved returns may be subject to a 20% restocking fee. This fee is deducted from the refund amount. Restocking fees may apply to returned items, refused deliveries, customer ordering mistakes, fitment mistakes, or cancellations after supplier, distributor, manufacturer, or vendor processing has started.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a KLEENMOTO error, such as receiving the wrong item. Original shipping charges are non-refundable unless KLEENMOTO made the shipping or fulfillment error.
Non-Returnable Items
The following items are not eligible for return or refund:
- Special-order items
- Custom or made-to-order items
- Installed or attempted-installed parts
- Used, damaged, altered, or incomplete items
- Items missing original packaging, hardware, instructions, or accessories
- Closeout, clearance, or final-sale items
- Gift cards
Special-order items include products ordered from a supplier, distributor, manufacturer, or vendor specifically to fulfill your order, including items not normally stocked by KLEENMOTO.
Fitment Responsibility
Customers are responsible for confirming fitment before ordering. Product listings, fitment notes, and compatibility information are provided to help guide purchases, but modifications, model variations, prior repairs, aftermarket parts, and installation methods can affect fitment. If you are unsure, contact us before ordering.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us right away at kleenmoto@gmail.com with your order number, photos, and a description of the issue. We will review the issue and work to make it right.
Refunds
Once your approved return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method, minus any applicable restocking fee, return shipping fee, or non-refundable shipping charge.
Banks and credit card companies may take 7-10 business days to process and post refunds after they are issued.
Exchanges
The fastest way to exchange an item is to request a return for the original item. Once the return is approved, place a separate order for the replacement item.
Questions
For return questions, contact us at kleenmoto@gmail.com.